In summary: top bookies takes your privacy seriously. We only collect the information we need, keep it secure, and never sell it to third parties.
1. Introduction & Applicability
Section 1Top bookies ("we", "us", "the platform") operates the website topbookies.win. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.
By visiting the top bookies website or creating an account, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy applies to all top bookies services — including website browsing, account registration, deposits, gameplay, and customer support interactions.
2. What Information We Collect
Section 2Top bookies only collects information that is genuinely necessary to provide our services. Collecting excessive or irrelevant data goes against our policy.
Information provided directly
When you register or use our services on top bookies, we collect the following information:
- Identity Information: Full name, date of birth, gender, and nationality.
- Contact information: Email address, mobile number, and current residential address.
- Identity Verification Details: A copy of your National ID (NID), passport, or birth registration certificate.
- Financial Information: Mobile banking number (bKash, Nagad, Rocket) and transaction history.
- Account Information: Username, password (encrypted), and account preferences.
Automatically collected information
When you use top bookies, our system automatically collects certain technical information:
- IP Address and Device Location
- Browser type and version, operating system
- Pages visited, click patterns, and session duration
- Referral URL and exit page
- Cookies & Session Data
About KYC: top bookies conducts KYC (Know Your Customer) verification in accordance with international gaming regulations. This is mandatory to prevent money laundering and ensure the security of your account.
3. How We Use Your Information
Section 3Top bookies uses your information solely for specific, legitimate purposes. The table below clearly sets out how and why we use your data:
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and maintain your account. |
| Identity Verification | To complete the KYC process and prevent fraud. |
| Payment Processing | To securely process deposit and withdrawal transactions. |
| Gaming Services | To provide game recommendations and bonus offers tailored to your preferences. |
| Customer Support | To resolve your questions and issues promptly. |
| Security | To detect and prevent suspicious activity. |
| Legal Obligations | To comply with regulatory requirements and legal obligations. |
4. Who We Share Your Information With
Section 4Top bookies does not sell, rent, or trade your personal information to any third party for commercial purposes. However, data may be shared in the following limited circumstances:
- Payment Provider: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
- Game Provider: Licensed third-party game providers — only the minimum data necessary for game operation is shared.
- Security Partner: Fraud detection and cybersecurity service providers.
- Law Enforcement Agencies: Where required by a court order or legal obligation.
- Business Successor: In the event of a company merger or acquisition — you will be notified before any new policy takes effect.
Our Commitment: In each of the above cases, only the minimum necessary data is shared. All third parties are bound by our strict confidentiality agreements.
5. Cookies & Tracking Technologies
Section 5The top bookies website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
- Functional Cookies: To remember your language preferences and account settings.
- Analytics Cookies: To monitor and improve website performance.
- Marketing Cookies: To show you relevant offers based on your preferences.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the website.
6. Data Security Measures
Section 6Top bookies employs industry-leading technology to keep your data secure. Our security framework consists of the following layers:
- Transport Security: All data transfers are protected with 256-bit SSL encryption using TLS 1.3 protocol.
- Storage Encryption: All sensitive data stored on our servers is secured with AES-256 encryption.
- Password Hashing: Passwords are never stored in plain text — strong cryptographic hashing is always used.
- Access Controls: Only authorized personnel have access to relevant data.
- Regular Audits: Regular penetration testing and audits are conducted by independent security experts.
- Incident Response: A dedicated team is always on standby to respond swiftly to any security incident.
Your Responsibilities
Top bookies ensures the highest level of security possible, but no data transmission over the internet is ever 100% secure. Keep your password confidential, avoid logging in on public Wi-Fi, and contact support immediately if you notice any suspicious activity on your account.
7. Your Privacy Rights
Section 7As a top bookies user, you have full control over your own data. We guarantee the following rights:
Right to Access
You can request to view the information we hold about you.
Right to Rectification
You can request a correction if any of your information is inaccurate.
Right to Erasure
Your data can be deleted unless we are required to retain it by law.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain circumstances.
Right to Data Portability
You can request an export of your data in a structured format.
Right to Object
You may object to marketing or automated decision-making at any time.
To exercise your rights: To exercise any of the rights listed above [email protected] please email us. We will respond within 30 business days.
8. Child Protection Policy
Section 8Top bookies strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect or process data from minors.
Age verification is mandatory during registration. If we discover that information from a minor has been collected inadvertently, we will immediately close that account and delete all associated data.
A Note to Parents
If you suspect your child is using top bookies, please contact us immediately at [email protected]. We will act promptly.
9. Data Retention Period
Section 9Top bookies retains your data only for as long as it is necessary or legally required. Standard retention periods are outlined below:
| Data Type | Retention period |
|---|---|
| Account Information | For the duration of active account + 5 years after closure |
| Transaction records | 5–7 years as required by law |
| KYC Documents | 5 years after account closure |
| Customer Support Records | 3 years after last contact |
| Log files and technical data | Up to 12 months |
| Marketing preferences | Until consent is withdrawn |
Once the designated retention period expires, data is securely deleted or irreversibly anonymized. Some data may be retained longer due to legal obligations.
10. Changes to the Privacy Policy
Section 10Top bookies may update this Privacy Policy from time to time. When changes are made, we will:
- We will update the date on this page when changes are made
- We will send a notification to your registered email for any significant changes
- We may display special notices on the website
Continued use of top bookies after any changes have taken effect will be considered your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.
11. Contact Us
Section 11If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:
Email Support
[email protected]
Response time: 24–48 hours
Live Chat
Use the chat button at the bottom of the website.
Hours: 9:00 AM – 11:00 PM
Please Note: top bookies Responsible Gaming fully committed to. To learn more, visit our FAQ Page View or About Us Read.